Clear alarm structure
Alarm groups, site and zone logic are mapped in the ARC so operators can act quickly.
Alarm monitoring Intruder alarm
Get detector signals reliably into the ARC – with clear prioritisation and escalation matched to your site profile.
Your intruder alarm system (EMA) produces precise alerts – but they only pay off when acceptance, checks and escalation happen reliably and on record. Connected to our alarm receiving centre (ARC), every relevant alarm sits where trained operators handle it to your instructions: from the first signal through to starting your action plan.
Alarm groups, site and zone logic are mapped in the ARC so operators can act quickly.
A staffed control centre around the clock – your alarm signals are accepted, checked and prioritised.
Measures according to your brief – logged for site management, authorities and insurers.
Together with your installer: transmission path, alarm groups, test and acceptance – until the system is live on the ARC.
The ARC runs the operation: accepting events, classifying them and processing them to your instructions.
Police, intervention, patrol or site management – escalation as agreed, with acknowledgement and documentation.
We clarify with you and your specialist contractor how your alarm system is connected to the ARC – including the alarm plan and day-to-day operation.
We will get back to you about protocols, terms and next steps for connecting your intruder alarm – with no obligation.
Platform with API, marketplace integrations and partner API for alarm monitoring
Receipt and management of alarms via SIA DC-09 connections
Incoming SMS converted into alarm events for the control centre
Receipt and management of alarms from ALWON panels
Receipt and management of alarms from GALAXY panels
Receipt and management of alarms (incl. DSC / Fibro reception)
Incoming emails converted into alarm events
Receipt and management of alarms via the Alarm.com connection
Receipt and management of alarms from Jablotron systems
Receipt and management of alarms from Hikvision systems
Receipt and management of alarms from Telenot panels
Receipt and management of alarms via TNA / ipTNA4i connections
SMS connections, automated calls and VoIP around alarm processes
Reception including VdS SecurIP and VdS 2465
Defect reports and events via HTTP webhook into the control centre
AI / video-analytics events into control-centre logic
Live video and alarm verification via Milestone connections
Alarm triggering and monitoring via incoming HTTP webhooks
Cloud video and alarm verification via Eagle Eye
Live video and alarm assessment via Avigilon
Video and AI-based alarm verification via NXGEN Genesis
Receipt of alarms including MAXPRO / Honeywell panels
Receipt of Videofied alarms via Frontel GI
Alarms, audio and video from Vanderbilt SPC (FlexC)
Door events, unlocking and access management
Receipt and management of alarms from ABI systems
Cloud video and alarm verification via OpenEye
CCTV and alarm verification via Reolink
Receipt and management of AJAX alarms (incl. SIA DC-09)
Reception including SIA DC-09 and Risco connectors
Secure alarm transmission and virtual receivers
AI-based alarm filtering and video analytics
Reception including in the VdS environment
Asset and mobility monitoring into the control centre
Mobile video cameras and event-based monitoring
and many more…
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